AVREN AI TERMS OF SERVICE

Effective Date: September 29, 2026
Last Updated: September 29, 2026

These Terms of Service ("Terms") are a legally binding agreement between you ("you," "your," "Customer," or "User") and Avren AI Investments LLC, doing business as Avren AI ("Avren," "Company," "we," "us," or "our"), governing your access to and use of avrenai.com, Avren portals, applications, dashboards, artificial intelligence tools, telephone and communication services, websites, customer relationship management tools, concierge services, integrations, booking tools, and all related products and services (collectively, the "Services").

By accessing the Services, creating an account, purchasing a Service, accepting a proposal or order form, submitting payment, or otherwise using the Services, you agree to these Terms.

If you do not agree, do not access or use the Services.

1. BUSINESS USE

Avren primarily provides products and services for commercial and business purposes.

By using the Services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

Unless Avren expressly agrees otherwise in writing, the Services are not intended for personal, household, or consumer use.

You must be at least eighteen (18) years old and legally capable of entering into a binding agreement.

2. AVREN SERVICES

Avren may provide, among other things:

• AI-powered telephone receptionists;

• inbound and outbound communication technology;

• lead qualification;

• appointment scheduling;

• calendar integrations;

• call routing;

• voicemail and missed-call handling;

• call transcription and summarization;

• CRM and lead-management tools;

• websites and website development;

• automation services;

• integrations with third-party software;

• customer portals;

• staff portals;

• analytics;

• concierge and administrative assistance;

• sales and marketing tools;

• lead-generation tools;

• custom software;

• consulting; and

• related business services.

Certain Services may be performed by artificial intelligence, automated systems, third-party technology providers, independent contractors, or human personnel.

Features may differ between customers, plans, custom proposals, demonstrations, and implementations.

3. ORDER FORMS AND CUSTOM AGREEMENTS

Certain Services may be governed by a proposal, invoice, statement of work, order form, onboarding form, subscription page, or other written agreement ("Order Form").

The Order Form may specify:

• pricing;

• implementation fees;

• recurring fees;

• service scope;

• usage limits;

• contract duration;

• commission arrangements;

• included features;

• cancellation provisions;

• support levels; or

• other customer-specific terms.

If an Order Form directly conflicts with these Terms, the Order Form controls only as to the specific conflicting provision.

4. NO GUARANTEE OF RESULTS

Avren provides tools and services designed to assist businesses.

Avren does not guarantee:

• increased revenue;

• increased profits;

• a specific number of leads;

• specific conversion rates;

• appointment volume;

• customer acquisition;

• business growth;

• uninterrupted telephone answering;

• perfect AI responses;

• perfect transcription;

• perfect scheduling;

• specific search-engine rankings;

• website traffic;

• sales performance; or

• any particular business outcome.

Business results depend on numerous factors outside Avren's control.

Testimonials, demonstrations, case studies, projections, examples, revenue estimates, and marketing statements are illustrative and do not constitute guarantees.

5. ARTIFICIAL INTELLIGENCE LIMITATIONS

Some Avren Services use artificial intelligence.

Artificial intelligence can misunderstand statements, produce inaccurate information, fail to recognize context, incorrectly classify information, create incorrect summaries, schedule appointments incorrectly, or otherwise produce unexpected outputs.

Customers are responsible for determining whether AI-generated information is appropriate for their use.

Avren should not be used as the sole decision-maker for matters involving emergency services, medical diagnosis, legal advice, financial advice, safety-critical decisions, or other high-risk activities unless expressly approved by Avren in writing.

The Customer is responsible for appropriately reviewing information generated through the Services when human review is reasonably necessary.

6. TELEPHONE CALLS, RECORDING, AND TRANSCRIPTION

Depending on configuration, Avren Services may answer, route, record, monitor, transcribe, summarize, or otherwise process telephone calls and communications.

The Customer is solely responsible for determining what notices and consents are legally required in jurisdictions in which it operates or communicates.

Customer agrees to configure and use the Services in compliance with all applicable:

• call-recording laws;

• wiretapping and interception laws;

• telemarketing rules;

• consent requirements;

• telephone solicitation laws;

• privacy laws;

• industry regulations; and

• disclosure requirements.

Avren may provide optional announcements or consent mechanisms, but the Customer remains responsible for confirming that its implementation complies with applicable law.

7. OUTBOUND CALLS, TEXTS, AND MARKETING

Customers may not use Avren Services for unlawful spam, unauthorized telemarketing, unlawful automated dialing, unlawful prerecorded or artificial-voice calls, unlawful text messaging, harassment, or communications made without legally required consent.

Customer is responsible for complying with applicable laws and regulations, including where applicable:

• the Telephone Consumer Protection Act;

• FCC rules;

• Federal Trade Commission requirements;

• Do-Not-Call requirements;

• CAN-SPAM;

• state telemarketing statutes;

• state privacy laws; and

• other applicable communications laws.

Customer must maintain evidence of consent where legally required.

Avren may suspend outbound communication functionality where Avren reasonably believes the functionality is being used unlawfully or in a manner creating material legal or reputational risk.

8. THIRD-PARTY SERVICES

Avren may integrate with third parties including telecommunications providers, calendar systems, payment processors, CRM systems, website platforms, hosting companies, email providers, AI providers, analytics services, domain registrars, and other technology companies.

Third-party services may experience downtime, discontinue features, modify APIs, change prices, impose limits, or suspend access.

Avren is not responsible for failures caused primarily by third-party systems beyond Avren's reasonable control.

Use of third-party services may also be subject to that provider's separate terms.

9. CUSTOMER ACCOUNTS

You are responsible for:

• maintaining accurate account information;

• maintaining the confidentiality of passwords;

• protecting authentication credentials;

• controlling access to your organization;

• maintaining appropriate permissions;

• promptly removing unauthorized users; and

• notifying Avren of suspected unauthorized access.

You are responsible for activity performed through your account unless caused directly by Avren's intentional misconduct.

You may not sell, transfer, sublicense, or provide unauthorized access to an Avren account.

10. CUSTOMER DATA

As between Avren and Customer, Customer retains ownership of Customer information, business data, customer information, contacts, calendars, recordings, and other material submitted to Avren, except for Avren-owned technology and materials.

Customer grants Avren a limited license to host, process, transmit, analyze, transform, store, reproduce, and otherwise use Customer Data as reasonably necessary to:

• provide the Services;

• maintain the Services;

• secure the Services;

• troubleshoot problems;

• provide support;

• prevent fraud and abuse;

• satisfy legal requirements; and

• improve Services where legally permitted and consistent with Avren's Privacy Policy.

Customer represents that it has the legal right to provide Customer Data to Avren for these purposes.

11. CONFIDENTIALITY

Avren and Customer may receive confidential information from one another.

Each party agrees to use reasonable safeguards to protect confidential information and not disclose it except:

1. as required to perform the Services;

2. to professional advisers or service providers subject to confidentiality obligations;

3. with permission of the disclosing party; or

4. where required by law.

Confidential information does not include information independently developed, lawfully obtained from another source, publicly available without breach, or previously known without confidentiality restrictions.

12. ACCEPTABLE USE

You may not use Avren to:

• violate any law;

• impersonate another person without authorization;

• commit fraud;

• mislead consumers;

• transmit malware;

• compromise another system;

• harvest personal information unlawfully;

• send unlawful spam;

• harass or threaten another person;

• interfere with Avren infrastructure;

• reverse engineer protected portions of Avren software except where legally permitted;

• bypass security restrictions;

• obtain unauthorized access;

• resell Services without authorization;

• infringe intellectual property rights;

• facilitate criminal activity; or

• engage in activity reasonably likely to expose Avren to substantial legal, security, financial, or reputational risk.

Avren may investigate suspected violations.

13. PRICING AND PAYMENT

Prices may be established through an Order Form, proposal, online checkout, invoice, subscription, or negotiated agreement.

Unless otherwise stated:

• charges are in U.S. dollars;

• fees are due according to the applicable invoice or checkout terms;

• recurring subscriptions renew according to the applicable billing cycle;

• usage-based costs may be billed separately;

• taxes may be added where legally required.

You authorize Avren and its payment providers to process authorized charges.

14. LATE OR FAILED PAYMENT

Avren may suspend Services for overdue balances after providing any notice required under the applicable agreement or law.

Customer remains responsible for undisputed amounts owed before suspension or termination.

Avren may recover reasonable collection expenses where permitted by law.

15. REFUNDS

Unless an Order Form, written guarantee, or mandatory law provides otherwise, fees paid to Avren are non-refundable once the applicable Service has been provided, provisioned, customized, or commenced.

Avren may issue credits or refunds at its discretion without creating an obligation to provide similar relief in another case.

Nothing in this section eliminates rights that cannot legally be waived.

16. CHARGEBACKS

Customers should contact Avren at info@avrenai.com before initiating a chargeback so that billing disputes can be investigated.

Fraudulent or knowingly false chargeback claims constitute a breach of these Terms.

Avren reserves the right to suspend Services during a payment dispute.

17. INTELLECTUAL PROPERTY

Avren retains all rights in its:

• software;

• dashboards;

• interfaces;

• automation systems;

• prompts;

• workflows;

• designs;

• templates;

• documentation;

• branding;

• trademarks;

• trade secrets;

• source code;

• proprietary processes; and

• other Avren-created technology.

Except where expressly agreed, purchasing Services does not transfer ownership of Avren's underlying technology.

For custom website or creative work, ownership and licensing terms may be defined in the applicable Order Form.

18. FEEDBACK

If you voluntarily provide feedback or suggestions regarding Avren, you grant Avren a worldwide, perpetual, irrevocable, royalty-free right to use that feedback without compensation or attribution, provided Avren does not publicly identify you as the source without permission.

19. SUSPENSION

Avren may suspend Services where reasonably necessary because of:

• nonpayment;

• fraud;

• security threats;

• illegal activity;

• material violation of these Terms;

• abuse of telecommunications services;

• third-party provider requirements;

• legal orders; or

• substantial risk to Avren or other users.

Where practical, Avren will attempt to provide notice and an opportunity to correct the issue.

20. TERMINATION

Either party may terminate Services in accordance with the applicable Order Form or subscription terms.

Avren may terminate immediately for serious illegal activity, fraud, security abuse, intentional misuse, or material breach that cannot reasonably be cured.

Termination does not eliminate payment obligations incurred before termination.

Provisions that by their nature should survive termination—including confidentiality, intellectual property, indemnification, limitation of liability, dispute resolution, and accrued payment obligations—survive.

21. SERVICE AVAILABILITY

Avren seeks to provide reliable Services but does not warrant uninterrupted or error-free operation.

Maintenance, outages, telecommunications failures, cyberattacks, force majeure events, third-party outages, internet failures, provider restrictions, and other events may temporarily affect availability.

22. DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

AVREN DISCLAIMS IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, EXCEPT TO THE EXTENT SUCH WARRANTIES CANNOT LEGALLY BE DISCLAIMED.

23. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVREN AND ITS MEMBERS, MANAGERS, OFFICERS, CONTRACTORS, AFFILIATES, SERVICE PROVIDERS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, LOSS OF GOODWILL, LOSS OF DATA, OR BUSINESS INTERRUPTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVREN'S AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF:

1. THE AMOUNT ACTUALLY PAID BY CUSTOMER TO AVREN FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR

2. $500.

These limitations do not apply where applicable law prohibits such limitation.

24. CUSTOMER INDEMNIFICATION

To the maximum extent permitted by law, Customer agrees to defend, indemnify, and hold harmless Avren AI Investments LLC and its owners, managers, officers, affiliates, contractors, service providers, representatives, successors, and assigns from third-party claims, losses, liabilities, damages, penalties, judgments, and reasonable legal expenses arising from:

• Customer's unlawful use of the Services;

• Customer Data;

• Customer's communications with third parties;

• Customer's failure to obtain legally required consent;

• Customer's products or services;

• Customer's violation of privacy, telemarketing, recording, advertising, or communications laws;

• infringement caused by materials supplied by Customer;

• Customer's breach of these Terms; or

• fraud, misconduct, or negligence by Customer.

Avren may participate in the defense using counsel of its choosing.

25. FORCE MAJEURE

Neither party will be liable for delay caused by events beyond its reasonable control, including natural disasters, government action, widespread internet outages, telecommunications failures, labor disruptions, war, terrorism, civil disorder, epidemics, utility failures, cyberattacks, or failures of critical third-party infrastructure.

This provision does not excuse payment obligations for Services already provided.

26. DISPUTE RESOLUTION AND ARBITRATION

PLEASE READ THIS SECTION CAREFULLY.

Except for qualifying small-claims matters or requests for temporary injunctive relief relating to intellectual property, confidentiality, fraud, unauthorized system access, or misuse of Avren property, disputes arising from these Terms or the Services shall be resolved through binding individual arbitration.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

Before filing arbitration, the complaining party must provide written notice describing the dispute and allow thirty (30) days for a good-faith attempt to resolve it.

If unresolved, arbitration shall be administered by the American Arbitration Association under rules applicable to the dispute.

Unless otherwise agreed, the arbitration shall occur in North Carolina or remotely.

The arbitrator may award any individual remedy available under applicable law.

27. CLASS ACTION WAIVER

TO THE EXTENT PERMITTED BY LAW, EACH PARTY AGREES TO BRING CLAIMS ONLY IN ITS INDIVIDUAL CAPACITY.

Neither party will seek to have a dispute heard as a class action, collective action, representative action, or consolidated proceeding unless applicable law makes this waiver unenforceable.

28. GOVERNING LAW

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, except to the extent federal law controls.

Any dispute not subject to arbitration shall be brought in a court of competent jurisdiction located in North Carolina, and each party consents to such jurisdiction and venue.

29. CHANGES TO THESE TERMS

Avren may update these Terms prospectively.

Material changes will be communicated through reasonable means when required.

Changes will not retroactively take away rights already accrued where doing so would be prohibited by law.

Continued use after the effective date of revised Terms constitutes acceptance where legally permitted.

30. ELECTRONIC COMMUNICATIONS

You consent to receive agreements, invoices, notices, disclosures, and other business communications electronically.

Electronic acceptance has the same effect as a physical signature to the extent permitted by law.

31. ASSIGNMENT

Customer may not assign its rights under these Terms without Avren's written consent, except as part of a bona fide merger or sale of substantially all relevant business assets where the successor agrees to these Terms.

Avren may assign these Terms in connection with restructuring, financing, merger, acquisition, or sale of its business or assets.

32. SEVERABILITY

If a provision is held unenforceable, it shall be modified to the minimum extent necessary to make it enforceable where permitted, and the remainder will continue in effect.

33. NO WAIVER

Failure to enforce a provision does not waive the right to enforce it later.

34. ENTIRE AGREEMENT

These Terms, the Privacy Policy, and applicable Order Forms constitute the agreement regarding the subject matter covered by them and supersede prior inconsistent discussions regarding that subject matter.