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Privacy Policy

A legal disclaimer

AVREN AI PRIVACY POLICY

Effective Date: September 29, 2026
Last Updated: September 29, 2026

Avren AI Investments LLC, doing business as Avren AI ("Avren," "we," "us," or "our"), respects the privacy of our customers, prospects, contractors, website visitors, and individuals whose information may be processed through our Services.

This Privacy Policy explains how Avren collects, uses, stores, shares, and otherwise processes information in connection with avrenai.com and Avren's products and services.

1. SCOPE

This Privacy Policy applies to information processed through:

  • avrenai.com;

  • Avren customer and staff portals;

  • contact forms;

  • AI receptionist services;

  • telephone systems;

  • CRM systems;

  • lead-management systems;

  • booking and scheduling tools;

  • websites operated by Avren;

  • Avren concierge services;

  • demonstrations;

  • customer onboarding;

  • contractor onboarding;

  • sales processes; and

  • other Avren products and services.

In some circumstances, Avren processes information on behalf of a business customer. In those circumstances, the business customer may determine why and how the information is used, and Avren acts as a service provider or processor.

Questions about a particular business's handling of your information may need to be directed to that business.

2. INFORMATION WE COLLECT

Depending on your interaction with Avren, we may collect the following categories.

A. Contact Information

Including:

  • name;

  • business name;

  • email address;

  • telephone number;

  • mailing address;

  • job title; and

  • other contact details.

B. Business Information

Including:

  • company information;

  • services offered;

  • business hours;

  • employee information supplied for configuration;

  • appointment availability;

  • pricing;

  • service areas;

  • customer-service procedures;

  • frequently asked questions;

  • business policies;

  • sales information; and

  • information supplied to configure an AI agent.

C. Communication Information

Avren may process:

  • telephone calls;

  • call recordings;

  • transcripts;

  • voicemail;

  • text messages;

  • emails;

  • chat messages;

  • support conversations;

  • meeting notes;

  • AI-generated summaries; and

  • information voluntarily provided during communications.

Recording and transcription features may depend on the applicable configuration and legal consent requirements.

D. Customer and Lead Information

Business customers may provide or generate information concerning their customers and prospects, including:

  • names;

  • telephone numbers;

  • email addresses;

  • inquiries;

  • appointment requests;

  • lead notes;

  • service requests;

  • communication history;

  • CRM records; and

  • booking information.

E. Calendar and Scheduling Information

If calendar or scheduling integrations are enabled, Avren may process information necessary to:

  • view availability;

  • schedule appointments;

  • reschedule appointments;

  • cancel appointments;

  • create calendar events; and

  • transmit meeting information.

We attempt to access only information reasonably necessary to provide the enabled functionality.

F. Payment Information

Payments may be processed by third-party payment providers.

Avren may receive information such as:

  • transaction amount;

  • payment status;

  • billing name;

  • limited payment method details;

  • invoice information;

  • subscription status; and

  • transaction identifiers.

Avren generally does not need to store full payment-card numbers when payment processing is handled by an authorized payment processor.

G. Website and Device Information

We and service providers may automatically collect:

  • IP address;

  • browser;

  • device type;

  • operating system;

  • approximate geographic region;

  • referring pages;

  • pages visited;

  • session information;

  • cookie identifiers;

  • timestamps;

  • diagnostic data; and

  • interactions with Avren websites.

H. Contractor and Business Partner Information

For independent contractors and sellers, we may collect:

  • name;

  • contact information;

  • account credentials;

  • sales activity;

  • commission information;

  • payment information;

  • tax classification;

  • taxpayer information supplied through Form W-9;

  • contracts;

  • compliance records; and

  • other information required to administer the relationship.

Sensitive tax information should be submitted only through an Avren-authorized secure process.

3. HOW WE COLLECT INFORMATION

We may collect information:

  • directly from you;

  • from an Avren customer;

  • through telephone conversations;

  • through forms;

  • through account creation;

  • through integrations;

  • automatically from websites and applications;

  • through authorized contractors;

  • from business partners;

  • from service providers;

  • from publicly available business sources; or

  • when otherwise permitted by law.

4. HOW WE USE INFORMATION

Avren may use information to:

  • provide Services;

  • answer telephone calls;

  • qualify leads;

  • process inquiries;

  • schedule appointments;

  • route calls;

  • create summaries;

  • maintain CRM records;

  • provide concierge services;

  • create and maintain websites;

  • process transactions;

  • administer subscriptions;

  • onboard customers;

  • provide technical support;

  • configure AI agents;

  • maintain customer accounts;

  • communicate with users;

  • send administrative messages;

  • improve functionality;

  • develop new features;

  • troubleshoot errors;

  • prevent fraud;

  • protect accounts;

  • secure our systems;

  • enforce agreements;

  • comply with law;

  • manage contractors;

  • calculate commissions;

  • satisfy tax and accounting requirements;

  • analyze product usage; and

  • operate our business.

5. ARTIFICIAL INTELLIGENCE PROCESSING

Information submitted to Avren may be processed using artificial intelligence or machine-learning technology where necessary to provide Services.

For example, AI may be used to:

  • understand telephone conversations;

  • generate responses;

  • create call summaries;

  • classify inquiries;

  • extract appointment details;

  • transcribe communications;

  • qualify leads;

  • route requests; or

  • automate business workflows.

Avren may use third-party AI infrastructure to perform these functions.

We require our service providers to process information according to applicable contractual and legal requirements.

We do not represent that AI processing is error-free.

6. SERVICE PROVIDERS

Avren may disclose information to vendors that assist us with:

  • cloud hosting;

  • AI processing;

  • telecommunications;

  • telephone numbers;

  • email;

  • SMS;

  • calendar integrations;

  • CRM functionality;

  • payment processing;

  • analytics;

  • customer support;

  • website hosting;

  • security;

  • authentication;

  • accounting;

  • tax reporting;

  • legal services;

  • storage; or

  • other infrastructure.

These providers may process information only to the extent necessary for the applicable services, subject to applicable contractual and legal requirements.

7. BUSINESS CUSTOMERS

Where Avren processes information at the direction of a business customer, we may disclose that information back to the applicable customer.

For example, when an AI receptionist handles a call on behalf of a business, the caller's information, transcript, appointment request, or summary may be transmitted to that business.

8. LEGAL AND SAFETY DISCLOSURES

Avren may disclose information where reasonably necessary to:

  • comply with law;

  • respond to valid legal process;

  • enforce agreements;

  • investigate fraud;

  • prevent abuse;

  • protect Avren;

  • protect users;

  • protect the public;

  • address security incidents; or

  • establish or defend legal claims.

9. BUSINESS TRANSACTIONS

Information may be transferred in connection with an actual or proposed:

  • merger;

  • acquisition;

  • investment;

  • financing;

  • restructuring;

  • bankruptcy;

  • asset sale; or

  • sale of all or part of Avren's business.

Any successor will remain subject to applicable privacy obligations.

10. COOKIES AND SIMILAR TECHNOLOGIES

Avren and its website providers may use cookies and similar technologies for:

  • necessary website functionality;

  • authentication;

  • preferences;

  • security;

  • analytics;

  • performance measurement; and

  • where enabled, marketing.

Users may be able to control cookies using browser settings or a cookie-management interface.

Blocking necessary cookies may affect functionality.

11. MARKETING COMMUNICATIONS

Avren may send commercial communications as permitted by law.

You may unsubscribe from promotional email using the unsubscribe mechanism provided in the communication or by contacting us.

Opting out of marketing does not prevent us from sending transactional, account, security, billing, or other non-marketing communications.

12. TELEPHONE AND SMS COMMUNICATIONS

Where Avren sends calls or messages requiring consent, Avren or the applicable business customer is responsible for obtaining consent as required by applicable law based on the nature and configuration of the communication.

Consent to marketing communications is not a condition of purchasing a product unless legally permitted and specifically stated.

Recipients may request that communications stop using the method provided in the communication.

13. CALL RECORDINGS AND TRANSCRIPTS

Certain Avren Services may record or transcribe calls.

Where required, notice or consent should be provided before or during the call.

Business customers using Avren call-recording technology are responsible for configuring and using it consistently with applicable law.

Recordings and transcripts may be used to:

  • provide Services;

  • create summaries;

  • process appointments;

  • maintain business records;

  • provide customer support;

  • investigate service problems;

  • improve reliability where permitted; and

  • satisfy legal requirements.

14. DATA RETENTION

Avren retains information for as long as reasonably necessary for the purposes described in this Policy, including to:

  • provide Services;

  • maintain customer accounts;

  • maintain business records;

  • process payments;

  • comply with tax obligations;

  • address disputes;

  • enforce agreements;

  • prevent fraud; and

  • satisfy legal requirements.

Different information may have different retention periods.

We may retain certain records after an account is closed where reasonably necessary or legally required.

15. DATA SECURITY

Avren uses reasonable administrative, organizational, and technical measures designed to protect information.

However, no internet transmission, database, AI system, telecommunications platform, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining secure credentials and promptly reporting suspected account compromise.

16. DATA BREACHES

If Avren becomes aware of a security incident involving personal information, Avren will investigate and provide notifications where required by applicable law.

17. CHILDREN

Avren's Services are intended for businesses and adults.

Avren does not knowingly solicit personal information directly from children under thirteen through its general business Services.

If you believe a child has improperly provided information directly to Avren, contact us.

18. U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have rights regarding personal information, subject to applicable thresholds, definitions, and exceptions.

Depending on applicable law, those rights may include the right to:

  • know or confirm whether information is being processed;

  • obtain access;

  • request correction;

  • request deletion;

  • receive a portable copy;

  • opt out of certain targeted advertising;

  • opt out of certain sales or sharing;

  • limit certain uses of sensitive information; or

  • appeal a privacy-request decision.

Avren will honor legally applicable rights.

To submit a request, contact:

info@avrenai.com

We may need to verify your identity before processing a request.

Authorized agents may submit requests where permitted by applicable law and with appropriate authorization.

19. SALE OF PERSONAL INFORMATION

Avren does not consider ordinary disclosure to service providers acting on Avren's behalf to be a sale of personal information.

If Avren engages in an activity legally defined as a "sale" or "sharing" of personal information in a jurisdiction where opt-out rights apply, Avren will provide the disclosures and opt-out mechanisms required by applicable law.

20. DO NOT TRACK AND GLOBAL PRIVACY CONTROLS

Browser privacy signals are treated according to applicable law and the technical capabilities of Avren's website systems.

Where Avren is legally required to recognize a supported universal opt-out mechanism, Avren will do so.

21. INTERNATIONAL USERS

Avren is based in the United States.

Information processed through Avren may be transferred to, stored in, or processed in the United States or other jurisdictions in which our service providers operate.

Users outside the United States are responsible for determining whether their use of Avren Services is appropriate under local law, and Avren will implement additional legally required transfer measures where applicable.

22. THIRD-PARTY LINKS

Avren Services may contain links to third-party websites or integrations.

Their privacy practices are governed by their own policies, not this Privacy Policy.

23. ACCOUNT AND DATA REQUESTS

Business customers may request account closure or certain data actions by contacting Avren.

Some information may remain in backups, security logs, financial records, tax records, or other systems where retention is legally required or reasonably necessary.

24. CHANGES TO THIS POLICY

We may update this Policy to reflect changes in our technology, business, practices, or legal requirements.

Material changes will be communicated where required by law.

We will not make materially more permissive retroactive uses of personal information where doing so would violate applicable law or previous commitments.

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